Refund Policy

1. Who this policy covers

This policy applies to paid digital products and services sold by MDL Asia Sdn Bhd (registration number 1517967A / 202301024044), including purchases made through MDL product websites and pay.mdlzone.com.

2. Payment provider

Paddle is our authorized reseller and merchant of record for supported payments. Paddle processes payment, tax, invoices, and approved refunds to the original payment method. Your receipt or statement may therefore include “Paddle”.

3. When a refund is available

You may request a refund within 14 calendar days of the transaction. We will approve a full refund when:

• you were charged more than once for the same purchase;
• the purchased product or access was not delivered and we cannot restore delivery within three business days after you report it;
• a material technical defect prevents the advertised core function and we cannot provide a reasonable fix or workaround; or
• applicable consumer law requires a refund.

Other requests, including a change of mind, are reviewed fairly based on product use, delivery status, the reason given, and applicable law.

4. Digital content already delivered or used

A change-of-mind refund may be declined after a personalized report is generated, paid data is substantially accessed, a download is completed, or another digital benefit is consumed. This does not limit rights for a defective, misdescribed, or undelivered product, or other non-waivable consumer remedies.

5. Subscriptions and renewals

You can cancel a subscription at any time to prevent future renewal. Cancellation does not automatically refund earlier charges. For an unintended renewal, contact us within 14 calendar days; we will consider the request when the renewed service has not been materially used.

6. How to request a refund

1. Email [email protected] or open Paddle buyer support.
2. Include the order or transaction reference, purchase email, product name, transaction date, and a short explanation.
3. For a technical problem, include the error message and steps that led to it. Do not include sensitive payment credentials.

We normally acknowledge complete requests within two business days. If approved, Paddle returns funds to the original payment method. Banks and payment networks commonly take 5–10 business days to display the credit after processing.

7. Chargebacks and unresolved concerns

Please contact us or Paddle before starting a chargeback so we can investigate quickly. This does not waive any right you have with your bank, card network, Paddle, or under applicable law.

8. Contact

Refund support: [email protected]. Legal questions: [email protected]. Company location: Kuala Lumpur, Malaysia.